All Weather Solutions Limited trading as All Weather Solutions.
What is Personal information
“Personal Information” means the same as it does within the Privacy Act 1993. In general terms, this includes any information that can be used to personally identify you. This may include (but is not limited to) your name, age, gender, address, contact details (including phone numbers and email addresses) and possibly financial information, including your payment information. If the information we collect personally identifies you, or you are reasonably identifiable from it, then the information is considered personal information.
What personal information do we collect and hold?
All Weather Solutions may collect limited personal information that personally identifies you (“Personal Information”) such as:
mailing or residential address
purchase history, date and place of purchase
If you communicate with us by email, or complete online forms, surveys or contest entries, any information provided in such communication may be collected as Personal Information. For example, we may request personal information from you when you:
contact us for further information;
participate in surveys and other types of research;
enter a promotion,
subscribe to our mailing list;
register your details on our website;
ask for a quote to be prepared;
express interest in a particular product or service
Why do we collect personal information?
Our main reason we collect information about you is to enable us to perform our business activities and provide a high standard of customer service. We will not use your information in ways that are not consented by you. We will not share, sell, rent or disclose any personal information other than as described within this Policy, or as permitted by the Privacy Act.
All Weather Solutions collects, holds, uses and discloses your personal information for the following reasons:
to provide products and services to you
to keep you informed about new or existing products and services
to communicate with you and process booking requests
to manage and enhance our products and services
to personalise and customise your experience
to conduct competitions or promotions on behalf of All Weather Solutions and selected third parties
to verify your identity
to investigate if we have reason to suspect unlawful activity as required or permitted by any law (including the Privacy Act)
your access and use of our website
your signing up to our and email communications
Your conversations or email interaction with our Customer Team
recognise your computer or device each time it visits our site
to keep track of products and services you view, so that we can send you information about those products or services
to track which pages you visit whilst on our site. We may use this information to optimise our site and create a better online or email experience for you
to measure traffic patterns on our website, effectiveness of marketing initiatives and website efficiency
to gather data on website traffic and customer activity on our website
Other information we may collect
For statistical purposes we collect anonymous information on website activity (such as top pages viewed, the number of pages viewed, the number of sessions, most popular session times). We use this data to evaluate our web site performance and to improve the content we display to you.
To evaluate the effectiveness of our online advertising (including click throughs from email marketing), we may use third parties to collect statistical data. No personal information is collected on these occasions.
How do we collect your information
There are several ways we may collect information, including:
All Weather Solutions may use tracking technologies such as Cookies. Cookies are pieces of information that a website transfers to a computer’s hard disk for record keeping purposes. Most web browsers are set to accept tracking technologies such as cookies. These tracking technologies do not themselves personally identify users, although they do identify a user’s browser. However, if you do not wish to receive any cookies, you may set your browser to refuse them.
Third party vendors, including Google, show our ads on sites on the internet.
Alternatively you can opt out of cookies by visiting the Network Advertising Initiative opt out page: http://www.networkadvertising.org/managing/opt_out.asp
How we use your information
All Weather Solutions uses your information to better understand your exact needs and provide you with better service. All Weather Solutions may share your Personal Information among related bodies corporate of All Weather Solutions.
All Weather Solutions may also use your Personal Information:
to deal with your queries or customer service issues promptly whether by email, telephone or mail. We may also keep information on your communications with our customer service representatives
to keep you up-to-date with products, services, events or promotions we think would be of particular interest through a variety of channels. You will be able to “opt-out” from this activity at any time
to enhance your customer experience and help us complete your transactions faster
for planning, product development or research purposes.
Disclosure of personal information
We may disclose your personal information to our employees, for the operation of our websites and businesses, and for the specific purpose of fulfilling requests by you, and to provide products and services to you, and where we are permitted to under the Privacy Act.
Where we use third parties to undertake services, we may provide those third parties with some of your information if it is required to fulfil those services and only to the extent required to fulfil those services. Examples of such third party providers may include:
Service providers such as web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, electronic network administrators, debt collectors, and professional advisers such as accountants, solicitors, business advisors and consultants, software providers such as customer relationship management, and accounting software
Existing or potential suppliers, business partners or joint venture entities or partners
Sponsors, or promoters of any competition that we conduct or promote via our services
Specific third parties authorised by you to receive information held by us
We require any third party to protect your information against unauthorised use or disclosure.
Some of these service providers may be located overseas. We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
We do not provide your personal information to other organisations for the purposes of direct marketing
Aside from the above, we only release personal information when it is permitted under the Privacy Act or required by law for legal compliance and law enforcement (including to government agencies with statutory law enforcement responsibilities, and/or to your Internet Service Provider or network administrator); to facilitate court proceedings; enforce or apply our terms and conditions; or protect the rights, property, or safety of All Weather Solutions, our users, or others, and where we reasonably believe that disclosure is necessary. Government agencies with statutory roles enabling them to request data from us include but are not restricted to the Police, Inland Revenue and the Ministry of Business, Innovation and Employment.
We will only send Personal Information to third party organisations when:
we have your consent to share the information;
we need to share your information in order to provide the product or service you have requested; e.g. mailing houses, IT service providers, service providers (e.g. assemblers, repairers), web developers, marketing agencies, finance companies; or
we are required or authorised by law to disclose the information.
Such information remains under All Weather Solutions custodianship at all times and the agents involved are bound by specific confidentiality and non-disclosure agreements.
Access and correction
You can have access to the personal information we hold about you. Our goal is to ensure that your personal information is accurate, complete and up-to-date. To assist us with this, please contact us if any of the details you have provided change. Further, if you believe that the information we have about you is not accurate, contact us and we will use all reasonable efforts to correct the information.
Third-party web sites
Links to third party web sites on www.allweathersolutions.co.nz are provided solely as a convenience to you. If you use these links, you will leave All Weather Solutions' site. All Weather Solutions is not responsible for any of these sites, their content or their usage of your personal information.
At All Weather Solutions, we only want to communicate with you if you want to hear from us. If you would like to unsubscribe from receiving email Newsletters, promo’s etc, you can do so at any time, for any reason.
All Weather Solutions is committed to ensuring the security of your personal information and we will take all reasonable precautions to protect this information from loss, misuse or alteration.
Breach of Privacy